Refund policy

SIERRAVILLE RETURN POLICY

If you aren't happy with your order, please contact us! We'd love to make it right. 

We are happy to accept returns on full-price purchases within 30 days of their delivery date. Once your return is received and inspected, we will notify you if your return is accepted or declined. If your return is accepted, your refund will be processed and applied to the original method of payment. 

At this time, we do not accept returns from orders shipped outside of the United States.

PLEASE NOTE:

• Items must be received in original condition - damaged, washed, worn, or altered items will not be accepted.
• All returns MUST be submitted and processed through email at sierravillewesternwear@gmail.com.
• All sets that are purchased MUST be returned as a set.

Please note the following items are non-returnable: 

• Any item(s) postmarked past 30 days of delivery date
  
• Any item(s) marked FINAL SALE or purchased on SALE/DISCOUNT
• Damaged, washed, worn, or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains 
• If any of the above items are sent back to us: we are unable to issue a refund, grant an exchange, or return the items back to you. Please do not send multiple order returns under a single shipping label.

DAMAGED OR INCORRECT ITEMS
In the case of a damaged or incorrect item, please contact us within 3 days at sierravillewesternwear@gmail.com. Please include photos of the item's damage.   

*Be sure your invoice is included in return // please contact sierravillewesternwear@gmail.com with any support-based return questions*